Disabled People of Clare - DPOC - Ireland

Accessibility Tourism

Persons With Reduced Mobility Services at Shannon Airport

One Complete Solution Ltd (OCS) provides PRM services at Shannon Airport on behalf of the Dublin Airport Authority towards compliance with the implementation of EC Regulation 1107/2006 (Rights of Disabled Persons and Persons with Reduced Mobility when Travelling by Air).

OCS has responsibility for all PRM requests for assistance and the efficient distribution/rotation of wheelchairs throughout the airport. Passengers should make arrangements for PRM assistance directly with their airline, however non pre-booked assistance can also be requested from OCS at the airport on the day of travel.

The service is available daily between 04:30 and midnight and shall be extended for situations such as delayed / diverted flights outside of normal hours of operation. On arrival at the airport OCS can be contacted for PRM assistance from any of the contact points in the short term car park or long term car parks 1, 2 or 3.

OCS provides the service from the PRM reception desk in the Departures/Check-in area and all passengers wishing to avail of the service should register at the OCS/PRM reception desk on arrival at the Airport (before proceeding towards security screen/departure gates).

Shannon Airport for its part is committed to making ongoing physical improvements throughout its facilities to further improve and enhance the travel experience for PRM’s. The Shannon Airport access officer can be contacted by email

Contact numbers for OCS are as follows:

PRM Reception Desk in Departures/Check-in: +353 (0)61 712074
Airport Services Manager: +353 (0)87 9495620
Email: prm.snn@ocsireland.com
SITA: SNNOCCR

Parking Your Car

Drivers with reduced mobility may avail of special car-parking facilities (blue badge) in the Short Term car park close to the Arrivals / Departures terminal buildings.

Passengers who require PRM assistance from the car park can contact OCS from any of the contact points in the car parks listed above.

Facilities for set down and pick-up are available for people with reduced mobility at the entrances to our Arrivals and Departures terminal buildings.

Toilets

There are toilet facilities throughout the Airport building for people with reduced mobility. All facilities are clearly indicated by directional and overhead signage.

Lifts/Escalators

There are a number of lifts and escalators located in the terminal building. Clear directional signage points the way to each. Most lifts have directional inbuilt voiceovers and braille control buttons.
Telephone & Snack Vending Machine Facilities

Low-level coin, credit card telephones and snack vending machines are located throughout the Terminal Building to facilitate passengers in wheelchairs.

Facilities for Partially Sighted

Guide dogs and hearing dogs are the only dogs permitted in the terminal building.
The airport directional and information signage is clearly placed, well lit and uses optimum colour contrast to ensure everyone can read them correctly.

Security Check

All passengers must pass through the security check before reaching the departures lounge. Such a search may be carried out by hand or by using hand-held detectors. If required, a private search area away from the main area can be provided.

Wheelchair Rental

Shannon Airport has wheelchairs available free of charge for use within the airport. Should you wish to rent a wheelchair for use during your stay in Ireland please contact:

The Irish Wheelchair Association
Unit 10
Docklands Business Park
Dock Road
Limerick

Email:     servicelk@iwa.ie
Tel:     +353 (0)61 313691

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